FAQ

All orders are shipped from the United States into Canada. Once they are in Canada, the orders are distributed to either UPS or Canada Post for final delivery. The tracking provided on the shipment will have all the details required to track the shipment. Please allow 48-72 business hours for the tracking to have activity once it is assigned to your shipment. 

Most orders are usually picked, packed and shipped within 2-3 business daysYou will be emailed once your has shipped. Tracking info and carrier will be available in your online account. 

Please call Customer Service right away at our toll-free number: 1-800-846-6010. 

If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid to have your order ship will be deducted from the amount of the item order as FedEx/UPS/USPS will charge us to have your package shipped back to our warehouse facility. Actual rate will be discounted as we provide our customers with a flat shipping rate and pay the difference.

Please give us a call and let us know what the issue is. Our customer service staff will do their best to assist with the problem. Please note, All orders that have a tracking # assigned and are in shipped status we may not be able to locate due to the volume and order status process.