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Leatherup USA

Myleather Wholesale

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FAQ

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Shipped from Location

Posted by Aaron Golshani on

All orders are shipped from the United States into Canada. Once they are in Canada, the orders are distributed to either UPS or Canada Post for final delivery. The tracking provided on the shipment will have all the details required to track the shipment. Please allow 48-72 business hours for the tracking to have activity once it is assigned to your shipment. 

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Shipping and Processing Time Frame

Posted by Frank Flores on

Most orders are usually picked, packed and shipped within 2-3 business daysYou will be emailed once your has shipped. Tracking info and carrier will be available in your online account. 

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Help! My Order Arrived Damaged

Posted by Frank Flores on

Please call Customer Service right away at our toll-free number: 1-800-846-6010. 

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I rejected my package when a delivery attempt was made, what will happen to the package? Will I have a full refund issued?

Posted by Aaron Golshen on

If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid to have your order ship will be deducted from the amount of the item order as FedEx/UPS/USPS will charge us to have your package shipped back to our warehouse facility. Actual rate will be discounted as we provide our customers with a flat shipping rate and pay the difference.

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I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?

Posted by Aaron Golshani on

Please give us a call and let us know what the issue is. Our customer service staff will do their best to assist with the problem. Please note, All orders that have a tracking # assigned and are in shipped status we may not be able to locate due to the volume and order status process.

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