FAQ

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I rejected my package when a delivery attempt was made, what will happen to the package? Will I have a full refund issued?

Posted by Aaron Golshen on

If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid to have your order ship will be deducted from the amount of the item order as FedEx/UPS/USPS will charge us to have your package shipped back to our warehouse facility. Actual rate will be discounted as we provide our customers with a flat shipping rate and pay the difference.

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I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?

Posted by Aaron Golshen on

We are unable to modify any order once it has been placed and handed to our warehouse for shipment, Please give us a call so we may contact the carrier, in Example FedEx or UPS and request a Reroute, Package Intercept or Address correction. A Reroute fee or address correction fee will be charged to have the address changed on the FedEx or UPS Label as well as additional shipping cost.

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Will I be emailed my tracking number once my order ships out?

Posted by Aaron Golshen on

Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame.

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How can I cancel my order?

Posted by Aaron Golshen on

We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.  Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.

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Can I make a change on my order, add an item or make an address correction?

Posted by Aaron Golshen on

Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.

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