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Leatherup USA

Motorcycle Center

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Frequently asked questions

Shipping, Returns & Exchanges

How long does my order take to ship?
Our General turn around time to ship an order 2-3 business days after the order is placed. (Weekends Excluded)
How do you ship the orders?
This is our standard shipping method:
  • We use a Standard Ground Service. Tracking will be available in your online account to track. 
  • All Orders are shipped from the United States Into Canada via Ground. 
  • Once they are in Canada, the orders are distributed to either UPS or Canada Post for Finally Delivery.
Can I ship my order to a different address other than my billing address?
Sure, you certainly may ship to any address you wish.Simply ensure that the ship to address is entered during check out. 
Please note, your order maybe subject to verification if the ship to address differs. 
Our Verification Team will be in Contact with you if needed.
How can I check on the status of my order?
Click on the "Sign In" link at the top right corner of the website.
Enter your account info to log in. 
You will then be redirected to your order history to review your recent and past orders. 
The status of my order reads "Shipped" but there is no tracking activity on the tracking number in my account? Why ?
If your order is marked shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick up from our carrier, the tracking number will have tracking activity within 3 business days.
Can I make a change on my order, add an item or make an address correction?
We do our best to accommodate all order requests, Please give our customer service a call 1-888-306-6503 during normal business hours, reference your order number and we will do our best to make the desired changes.
How can I cancel my order?
Please call our customer service department to submit a request. 
Note:  If the order has bee submitted for shipment to our warehouse floor or has shipped, we will be unable to cancel the order.
What is your exchange/return policy?
You have a full 30 days to return your order for a refund or exchange once it is delivered. 

Please click here to read our policy and instructions to know what you need to do have your items exchange or if you are returning your order for a refund or a store credit.
Will I be emailed my tracking number once my order ships out?
Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame.
I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?
Please give us a call and let us know what the issue is. Our customer service staff will do their best to assist with the problem. Please note, All orders that have a tracking # assigned and are in shipped status we may not be able to locate due to the volume and order status process.
I rejected my package when a delivery attempt was made, what will happen to the package ? Will I have a full refund issued?
If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid to have your order ship will be deducted from the amount of the item order as The carrier  will charge us to have your package shipped back to our warehouse facility. 

There will be a delay in processing your refund, we have to wait for the package to arrive to our shipping facility in order for the refund to take place.
What is the CVV/CVC/CIN code?
This is a security code that protects your credit card from possible fraud. The CVV (Card Validation Value) on the VISA, the CVC (Card Validation Code) on the MasterCard, or the CIN (Card Identification Number) on the American Express card, is a 3 or 4 digit code that can usually be found on the back of your credit card.
These codes are used exclusively for mail-order transactions (purchases made by phone, fax, letter or over the Internet) that may be requested by the merchant.
How to find your code?

Visa/Mastercard and Discover Users
Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. 

American Express:
The American Express Card Identification Number (CIN) is a four digit number found on the front of the U.S. issued American Express Card (including Optima). For the American Express card the four digit number is displayed on the front of the card, just above and to the right of the credit card number. For the Optima card it is displayed on the front of the card, to the left and just above the credit card number. American Express and LeatherUp.com are now using this number for added security and customer protection.

VisaAmex