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Leatherup USA

Myleather Wholesale

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FAQ

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Will I be emailed my tracking number once my order ships out?

Posted by Aaron Golshen on

Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame.

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How can I cancel my order?

Posted by Aaron Golshen on

We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.  Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.

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Can I make a change on my order, add an item or make an address correction?

Posted by Aaron Golshen on

Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.

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The status of my order reads "Shipped" but there is no tracking activity on the tracking number in my account? Why ?

Posted by Aaron Golshen on

If your order is marked shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick up from our carrier, the tracking number will have tracking activity within 48-72 business hours.

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The status of my order states Pending for the past 3-4 days why?

Posted by Aaron Golshani on

It can mean the following : There was a problem with your order when it was processed. Your billing address did not match with what's on file with your credit card company , the 3 digit code on the back of the card did not match or the address differs from the billing.Please call or email customer service for assistance if this is the case. 

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