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Leatherup USA

Motorcycle Center

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FAQ

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How can I check on the status of my order?

Posted by Aaron Golshen on

Click on the "Sign In" link at the top right corner of the website.Enter your account information into the fields of the popdown box and click "Submit"You will then be redirected to the homepage. Once there, click the "My Account" link at the top of the site.Once at the "My Account" page, click the "Order Status" link.

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Damaged Or Defective Merchandise

Posted by Aaron Golshani on

If you believe a product was shipped in error from Leatherup.ca ,arrives defective, or was damaged in transit, please contact Customer Service via Phone or Email  so we can resolve the problem. Please keep in mind that you must call or email us immediately to report the problem with your order.

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Helmets

Posted by Aaron Golshen on

Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage. All packaging materials must be included with the helmet, manuals, hand tags, storage bags and any accessories the helmet was shipped with.Place the helmet inside of the storage bag that is included with the item...

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Boots

Posted by Aaron Golshen on

Follow the directions for general returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition. Boots that appear used with dirty soles; thread loss and heavy...

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Jackets

Posted by Aaron Golshen on

All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not...

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