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LeatherUp Canada
30-Day Exchange , Store Credit or Refund Return Policy.
Need to return something? Not a problem. Simply follow the guidelines provided below to return an item on your order.
As you may expect, we ask that you return your purchase in unused condition, with its original packaging and all accessories, hand tags etc.. intact. Please take a look below for specific instructions regarding your merchandise. Any item that has been used for "a ride, worn once" will be considered used and will not be accepted for a return or exchange. Please take a look below for specific instructions regarding your merchandise.
30-Day Hassle Free Returns
You'll have time to return a purchase, while helping us bring you fresh, exciting deals every day.
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When Will My Credit Card Be Credited?
All returns are processed within 7-10 business days after delivery. Please allow one to two billing cycles for your credit to appear on your statement.
Help! My Order Arrived Damaged.
Please call Customer Service right away at our toll-free number:
1-888-306-6503.
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How Do I Return an Item?
Please call customer service to obtain and RMA # for your return Follow directions below to return the product.
Toll free |1-888-306-6503|
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How Do I Make an Exchange?
Please call customer service to obtain and RMA # for your return Follow directions below to return the product.
Toll free |1-888-306-6503| .
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Have a Different Question?
Check out our FAQs for answers to our commonly asked questions.
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About Our 30-Day Returns
We can accept returned merchandise for up to 30 days from the date you originally received it. Because our great values change frequently as we locate new and exciting deals for you, our 30-day returns gives you time to return a purchase, while helping us to keep our merchandise assortment fresh and in season.
FAQ's
Why do I need an RMA # ?
AN RMA # is issued to facilitate the return process without any delays. This is to help ensure your return is processed within our return time frame if not faster.
When Will My Credit Card be Credited?
Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.
Will I Be Charged for Return Shipping?
Return shipping is at your expense(Non-Refundable), using the carrier of your choice. Please make sure you keep a tracking number for your records.
Will I Be Charged to have my Exchange Order Ship?
We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the shipping cost of $32.99 CAD. Please do not send cash or personal checks as we do not accept checks as form of payment.
Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
Unfortunately no, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or Canada Post to have your order delivered.
Will I be issued a refund for the VAT (Value Added Tax) Charged on my order/items returned ?
Unfortunately no, We do not refund VAT (Value Added Tax) as we do not participate in requesting a refund for returns that are sent back for refunds.
How Do I Make an Exchange?
Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information.

  • Copy of Invoice or Order #.
  • Billing First & Last Name Email address used to place order.
  • List the item(s) that your are exchanging. Note the reason for the exchange.
  • Detailed instructions to what you would like for us to do with your order, For example different size, style, or color. Please Indicate item # and size.
  • We strongly recommend you make a copy of your invoice and filled out exchange paperwork to keep for your records.
  • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
  • We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
  • If you send back your package VIA Canada Post, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured.

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Late Returns
Unfortunately, items received after the 30-day return period cannot be accepted for a refund or exchange. Your package will be returned to you at your expense, If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.
Directions for General Returns
What carrier should I use?
You may use the carrier of your choice. Simply address your return package to the Leatherup.ca return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, UPS, Candapost. If using Canada Post we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable. We do not accept walk in returns.
General Merchandise
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

  • Copy of Invoice or Order #.
  • Billing First & Last Name
  • Email address used to place order.
  • List the item(s) that you are returning for a refund.
  • Note the reason for the return
  • Detailed instructions to what you would like for us to do with your order.
  • We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
  • We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
  • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
  • If you send back your package VIA Canada Post Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
  • We do not refund shipping charges or VAT Taxes.

  • 1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
    2. Please address your package to the Leatherup.ca address located on the exchange return form.
    3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
    4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

    Return Shipping Address:
    Leatherup.ca
    C/O FTN Canada
    7075 Ordan Drive
    Mississauga, ON L5T1K6
    Canada

    5. After we have received your return, inspected it, and approve it for a refund, we will credit the approved refund amount to the payment method originally used to place the order. We will email you and inform you, your order status will also change to "return" for the returned item(s). Please allow one to two billing cycles for your credit to appear on your statement.

Please note the following:
No item that is damaged, soiled or worn will be accepted for a refund.

All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order.

Please follow these guidelines to send back your order to be refunded.

Jackets
All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All jacket accessories must be returned with the jacket, this includes armor, removable inside lining and any accessories the jacket was shipped with. Item must be returned in new condition.
Footwear
Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition.

Boots that appear used with dirty soles, thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense.

Wear your boots indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear this will cause wear to show to the boots.

If you return a pair of boots without the original box, there will be a restocking fee applied to your return at our discretion or the return will be rejected and shipped back to you.

If you have further questions, please contact Customer Service.

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Helmets
Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage.
All packaging materials must be included with the helmet, manuals, hand tags, storage bags and any accessories the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you.

Follow the Directions for General Returns above.
Returning Heavy or Bulky Items
Certain products have special return instructions due to their size or weight.Please use an appropriate size shipping box to return the item and avoid any damage to it while in transit.
Directions for Exchanges
Directions for Exchanges
You have a full 30 days from the date your order is recieved to exchange any product you order from Leatherup.ca.

Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information:

  • Copy of Invoice or Order #.
  • Billing First & Last Name
  • Email address used to place order.
  • List the item(s) that you are returning for an exchange.
  • Note the reason for the return
  • Detailed instructions to what you would like for us to do with your order.
  • We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
  • We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
  • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
  • If you send back your package VIA Canada Post, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
  • We do not refund shipping charges or VAT Taxes.

  1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
  2. Please address your package to the Leatherup.ca address located on the exchange return form.
  3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
  4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

    Return Shipping Address:
    Leatherup.ca
    C/O FTN Canada
    7075 Ordan Drive
    Mississauga, ON L5T1K6
    Canada

Q. What is the time frame for an exchange to be processed and shipped?
A: It depends on your exchange request: We will also email when your exchange order is processed.

  • If you are exchanging for the same item but a different size and If the item is available and in stock, your order is usually exchanged within 7-10 business days after it is received by our warehouse. If you are exchanging for another item, it can take up to 7-10Business day to process your exchange and have it shipped out to you. If you exchange for an item or size that is of higher price or lower price your order needs to be adjusted accordingly to what you are exchanging for.
  • If you are returning item(s) for a refund and at the same time exchanging item(s) for a different size or different item, it can take up 7-10 business days to have your order adjusted accordingly, this means to refund the items returned and to send out the items exchanged.
  • Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions to what you would like for us to do with your order. If you do not include this information, we will not be able to process your exchange or refund.

Please note the following:
No item that is damaged, soiled or worn will be accepted for an exchange.

All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order.

We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the shipping cost of $32.99 CAD. Please do not send cash or personal checks as we do not accept checks as form of payment.

If you would like to have your item exchanged quicker, simply place another order for the items you wish to exchange for. Whether you are exchanging for a different item or size. Return your current order so you can be issued a refund. We can not issue a refund until the package is received by our warehouse personnel and it is processed by our refund department.

Please follow these guidelines to send back your order to be exchanged.
Make sure to properly package the item(s).

Jackets:
All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All jacket accessories must be returned with the jacket, this includes armor, removable inside lining and any accessories the jacket was shipped with. Item must be returned in new condition.

Boots:
Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition.

Boots that appear used with dirty soles; thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense.

Wear your boots indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear this will cause wear to show to the boots.

If you return a pair of boots without the original box, there will be a restocking fee applied to your return at our discretion.

If you have further questions, please contact Customer Service.

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Helmets
Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage.
All packaging materials must be included with the helmet, manuals, hand tags, storage bags and any accessories the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you.

Follow the Directions for General Returns above.

Damaged or Defective Merchandise
If you believe a product was shipped in error from Leatherup.ca ,arrives defective, or was damaged in transit, please contact Customer Service so we can resolve the problem. Please keep in mind that you must call or email us immediately to report the problem with your order.
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